Refund Policy

1. Membership Refunds

1.1 Trial Period

For new members, we offer a 3-day trial period from the start date of your membership. If you're not satisfied with our services during this period, you may request a full refund of your membership fee, minus any additional services used.

To qualify for this refund, you must notify us in writing within the 3-day period and provide specific reasons for your dissatisfaction.

1.2 Membership Cancellations

For ongoing memberships:

• Monthly Memberships: No refunds are provided for partial months. If you cancel your monthly membership, the cancellation will be effective at the end of your current billing period.
• Quarterly Memberships: If you cancel a quarterly membership before the end of the term, we may provide a partial refund at our discretion, minus a 20% administrative fee, for the unused complete months.
• Annual Memberships: If you cancel an annual membership before the end of the term, we may provide a partial refund at our discretion, minus a 15% administrative fee, for the unused complete months.

All cancellation requests must be submitted in writing at least 30 days before the effective cancellation date.

1.3 Special Circumstances

In case of special circumstances such as:

• Relocation more than 50 kilometers from our facility
• Serious medical conditions preventing use of the space
• Permanent closure of our facility

We may offer full or partial refunds at our discretion. Documentation may be required to support your claim.

2. Meeting Room and Event Space Refunds

2.1 Meeting Room Cancellations

Our refund policy for meeting room bookings is as follows:

• Cancellation more than 48 hours before scheduled time: Full refund or credit
• Cancellation 24-48 hours before scheduled time: 50% refund or full credit for future use
• Cancellation less than 24 hours before scheduled time: No refund, but may receive partial credit at our discretion

2.2 Event Space Cancellations

For event space bookings:

• Cancellation more than 14 days before event: Full refund minus a 10% administrative fee
• Cancellation 7-14 days before event: 50% refund
• Cancellation less than 7 days before event: No refund

A deposit may be required for event space bookings, which may be non-refundable regardless of cancellation timing.

2.3 Rescheduling

Rescheduling a meeting room or event space booking at least 48 hours in advance will not incur any penalties. For changes with less notice, our standard cancellation policy applies.

3. Additional Services Refunds

For additional services such as printing, catering, equipment rental, or technical support:

• Services not yet rendered: Full refund if cancelled at least 24 hours in advance
• Services partially rendered: Partial refund based on the unused portion at our discretion
• Services fully rendered: No refund unless the service was deficient

If you are dissatisfied with any additional service, please report your concerns within 24 hours of service delivery for consideration of a refund or credit.

4. Day Passes Refunds

For day passes:

• Unused passes: Full refund if cancelled at least 24 hours before the scheduled date
• Cancellation less than 24 hours before: No refund, but may be rescheduled once within the next 30 days
• Partially used passes: No refund for early departure

If you're unable to use a day pass due to our facility issues (e.g., unexpected closure), we will provide a full refund or alternative date.

5. Refund Process

5.2 Refund Methods

Refunds will be processed using the original payment method when possible:

• Credit/debit card payments will be refunded to the same card
• Bank transfers will be refunded to the originating account
• Cash payments will be refunded by bank transfer to your designated account

In some cases, we may offer refunds as service credits for future use rather than monetary refunds.

5.3 Refund Timeframe

Once approved, refunds will be processed within the following timeframes:

• Credit/debit card refunds: 5-10 business days
• Bank transfer refunds: 7-14 business days
• Service credits: Immediately available in your account

Please note that while we process refunds promptly, the actual time for funds to appear in your account depends on your financial institution.

6. Exceptions and Disputes

6.1 Service Interruptions

If our services are unavailable due to:

• Extended power or internet outages (more than 4 hours)
• Facility closure due to unforeseen circumstances
• Essential maintenance affecting your ability to work

We may provide partial refunds or service credits proportional to the duration of the interruption.

6.2 Quality Issues

If you experience significant quality issues with our facilities or services that materially affect your ability to work, please document and report these issues immediately. We will investigate and may provide appropriate compensation based on the nature and severity of the issue.

6.3 Dispute Resolution

If you disagree with our refund decision, you may appeal by sending a detailed explanation to management@dmearket.com within 10 business days of our initial decision. Management will review your appeal and provide a final decision within 10 business days.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on this page with a revised "Last Updated" date. For significant changes, we will provide notice through email or our website. Continued use of our services after such changes constitutes acceptance of the updated policy.

8. Contact Information

If you have any questions about this Refund Policy, please contact us at:

dmearket.com
Attn: Accounting Department
7 Stacey Pass
Milliechester, HR7 4AT
United Kingdom

Email: accounting@dmearket.com
Phone: +449937642928